"Dear Mr. Sims
I do apologize for the error that has been made. I have submitted this
issue to a supervisor and this issue should be corrected asap. Once
again I do apologize for the error that has been made. Either email me
back in a few days or just call about Wednesday or Thursday to verify
that this has been taken care of and/or when I hear that it has been
taken care I will email you back myself.
Time Warner Customer Care"
I have also sent an email to the Better Business Bureau just in case. Also posted the problem on BroadbandReports.com and RipOffReport.com.
If I get a reply today though via email, I may not get it until late... HellSouth's email servers are in the middle of one of their two or three times a month outages. I really need to make either my Yahoo or Hotmail accounts my default email.