Just got a bit "nasty" (YES... QUOTES... STFU!!) with a female Indian AT&T "outsource" to India. Told her I'm freggin' sick of these outages, that "Bobby" has no CLUE what he is doing, and that if things aren't fixed within a week, I'm hooking up with a local DSL provider, "Bayou Internet", even though they are $17/month higher, but they (according to their radio ads) have LOCAL support! Supposidly, a more experienced person is coming out tomorrow to hook up a "home run" to the phone box outside the house... kind of a "master"(quotes again... shoot me!!) DSL filter for the entire house!