This morning, since mom is still in New Orleans with my aunt, I went next door to feed and scoop her cat. While there, I figured I would try something again with her computer that kept resulting in error messages for the past few months, run a "Windows Update". This morning, it worked, showing her 98 machine had 4 critical updates for download. I currently have them downloading, will go back over in a few minutes to see if they are finished(she has slow dial-up). I'll be willing to bet the reason it wouldn't work before was that "shady" copy of Norton Systemworks that my uncle took it upon himself to put on her machine!