Albert Sims (albert71292) wrote,
Albert Sims
albert71292

  • Mood:
  • Music:

No Freeze Part Deax...

After a back and forth between Electrolux (who makes Frigidaire) and Lowe's, a replacement freezer should be here today between Noon-2pm. Mom called Lowe's first, yesterday morning. They had her call a toll free number for Electrolux. She called them, they said the freezer should be replaced. They said they would contact the store on the issue.

In the meantime, I "mentioned" @Frigidaire and @Lowes on Twitter. Both got back to me rather fast. They gave me emails to send my details to. One of the lead customer service people from Lowe's told me they have a 30 day refund/replacement policy, and it SHOULD have been handled on the FIRST call to the store. In the email, they told me we would be hearing from the Assistant Store Manager Kevin by the end of the day. Sure enough, he called, said he didn't know why the issue wasn't addressed on the first call, and a new freezer would be delivered today.

If this replacement freezer doesn't work, we're just going to get a refund and go to another store, and buy a different brand.

UPDATE (1:25pm): New freezer has been delivered. Seems to be putting out cold air on the inside (so far anyway).
Tags: defective, freezer, frigidaire, lowes
Subscribe

  • Hallucinations?

    Still think sometimes that I see my cat walking into the room out of the corner of my eye. :-(

  • Goodbye My Friend

    Eastwood ------- 2003 - 2016 He was acting normal earlier this morning. He ate his food, and laid down by my feet under the desk like…

  • Grumpy Cat

    Took Eastwood for his annual immunizations and exam this morning. As usual, he fussed all the way to the veterinarian's office. Once there, they had…

  • Post a new comment

    Error

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

  • 0 comments